How can we help?
The fastest way is the Support tab inside the app: open a ticket and the team replies there. You can also write to paartha@theananta.in, mentioning the email you sign in with.
Getting started
How do I sign in?
Use Sign in with Google or Sign in with Apple on the first screen. New here? Choose register and add your university roll number.
I can't sign in on a new phone.
Paartha keeps one signed-in device per account. Open a ticket from the sign-in help option or email us and we will switch your account to the new phone.
Which languages are supported?
English, Hindi and Telugu.
Courses and learning
What is in a course?
Each unit has video lectures, notes, important questions, flashcards, mind maps and a quiz.
How does the quiz work?
Every attempt shows five questions drawn from the unit's bank. Score above 90% on your first attempt to earn 10 mudras, or on your second attempt to earn 5.
Why is a unit locked?
The first unit of a course is free; the others open once you buy the course.
Mudras
What are mudras?
Virtual currency you earn by studying (daily check-in, videos, notes, important questions, quizzes). Some are promotional and some are earned by effort.
How many mudras can I use on a course?
Promotional mudras cover up to 250 mudras (₹25) of each course. Mudras you earned by effort can cover more, up to the whole price.
How do I manage my account or mudras?
Sign in to your account on this website from the Account page.
Payments
How do I pay?
On Android you pay with UPI, card or netbanking through Razorpay. On iPhone you unlock courses with your mudras.
My payment is stuck on 'in progress'.
Keep the app open for a few minutes and tap verify payment. If it still doesn't change, email us with your payment ID, shown on that page.
My money was deducted but the course is locked.
This usually fixes itself within 5-10 minutes. If not, send us your payment ID and we will check it with the bank and unlock the course.
Notifications and privacy
Can I turn notifications off?
Yes, in Profile → Notification settings. Replies from support and courses you pre-registered for going live are always on, so you never miss them.
How do I delete my data?
Profile → My Data lists what we store and lets you delete categories. See our Privacy Policy for details.
Still stuck?
Email paartha@theananta.in with your payment ID (for payment issues) and a screenshot if you can.