Delete your Paartha account and data

This page is for the Paartha app (by the ananta, dev.theananta.paartha on Google Play and the App Store). You can delete your whole account, or only some of your data, yourself, or ask us to do it.

Option 1: delete it in the app (instant)

1. Open Paartha and sign in.
2. Tap the profile icon at the top right, then My Data.
3. To delete your whole account, tap Delete my account, type DELETE to confirm and tap Delete. You are signed out and the account is removed straight away.
4. To delete only some data, tick the groups you want gone (study activity, reviews, support conversations, notifications, cart) and tap Delete selected. Your account stays.

Option 2: ask us to delete it (no app needed)

If you can’t open the app, for example you uninstalled it or lost your phone, email us:

1. Write from the email address you sign in to Paartha with, to paartha@theananta.in, with the subject Delete my Paartha account.
2. Include your name and your university roll number so we can find the account.
3. We reply to confirm it’s you and delete the account and the data below within 30 days, and tell you when it’s done.

What is deleted

When your account is deleted, we permanently remove:

• Your profile: name, username, email address, roll number, semester, profile picture and device identifier.
• Your study activity, progress, streaks, quiz attempts and bookmarks.
• Your mudra balance and mudra history.
• Your reviews, support conversations and the images in them, notifications, cart and applied coupon.
• Your enrolments and the link between you and your payments. The payment records themselves stay, without anything that identifies you (see below).
• Your push notification token.

Deleting is permanent. Because the payment records no longer say who you are, they can’t be used to restore your account. Courses you paid for are not refunded, and unspent mudras are lost. To get access again you would create a new account.

What we keep, and for how long

• Payment and tax records: for each payment we keep the date, the course, the amount, the tax and the payment provider’s payment ID, for as long as accounting and tax law requires (generally up to eight years). When your account is deleted these records are cut loose from it: your name, email, roll number, username and UPI ID are removed, and nothing in them points back to you.
• Backups: deleted data can remain in routine backups for a short period before it is overwritten.
• Payment provider: Razorpay, which processes card and UPI payments, keeps its own records of payments under its own legal obligations and privacy policy. We don’t control those.
• Sign-in provider: the Google or Apple account you signed in with is yours and is not deleted. Paartha only loses the link to it.

You can read how we handle data in our Privacy Policy. Questions? Write to paartha@theananta.in.